Last updated: January 7, 2026
At Bens Free Courses, we are confident in the quality of our educational content and committed to your learning success. We understand that purchasing online courses requires trust, which is why we offer a fair and transparent refund policy designed to protect both students and the integrity of our educational platform.
We offer a full refund if you request it within 30 days of your course purchase, provided you have completed less than 25 percent of the course content. This policy allows you adequate time to evaluate whether the course meets your learning needs and expectations without risk.
To qualify for a refund under our standard policy, you must submit your request within 30 calendar days from the date of purchase. Your course completion must be less than 25 percent as tracked by our learning management system. You must provide a brief explanation of why the course did not meet your needs. The course must have been purchased directly from Bens Free Courses, not through a third-party reseller or promotional partner.
Requesting a refund is straightforward and hassle-free. Email [email protected] with the subject line "Refund Request" and include your full name as registered on your account, the email address associated with your purchase, the course name and purchase date, and a brief explanation of your reason for requesting a refund.
Our team will review your request within three business days. If approved, we will process the refund to your original payment method within five to seven business days. You will receive confirmation via email once the refund has been initiated. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Certain circumstances fall outside our standard refund policy. Requests made more than 30 days after purchase cannot be refunded under our standard policy, though exceptional circumstances may be considered at our discretion. Courses where more than 25 percent of content has been completed are not eligible for refund, as significant value has already been received.
Promotional or discounted courses purchased during special sales may have modified refund terms specified at the time of purchase. Group or corporate licenses purchased for multiple users may have different refund terms outlined in the separate agreement. Courses purchased using gift codes or vouchers may only be refunded to the original voucher form rather than cash.
We recognize that unexpected situations may arise that prevent you from completing a course. In cases of serious illness, family emergencies, or other significant life events, we may extend our refund period or offer alternative solutions such as course transfer or extended access. Contact us directly to discuss your situation, and we will work with you to find a fair resolution.
If technical problems prevent you from accessing course content, please contact our support team immediately at [email protected]. We will work diligently to resolve any technical issues. If we cannot resolve the problem within a reasonable timeframe, you may be eligible for a full refund regardless of the standard policy limitations.
As an alternative to refunds, we offer course transfers in certain situations. If the purchased course is not the right fit for your level or goals, we may allow you to transfer your enrollment to a different course of equal or lesser value within 14 days of purchase. Contact us to discuss transfer options before completing significant portions of the original course.
In rare cases where we significantly modify course content in a way that fundamentally changes what you purchased, we may offer partial refunds proportional to the completed content. Such situations are evaluated on a case-by-case basis and require direct communication with our team.
Certain services and add-ons are non-refundable once consumed or accessed. These include one-on-one tutoring sessions that have already occurred, certification exam fees paid to external testing bodies, printed materials that have been shipped, and customized corporate training programs tailored to specific company needs.
Once we approve your refund request, processing typically follows this timeline. We review and approve requests within three business days. Refunds are initiated to your original payment method within five to seven business days after approval. Depending on your financial institution, the refund may take an additional five to ten business days to appear in your account. For international transactions, processing may take slightly longer due to currency conversion and international banking procedures.
When we process a refund, your access to the course content will be immediately revoked. Any course progress, notes, or completed exercises will no longer be accessible. If you later decide to re-purchase the course, you will start fresh without access to your previous work.
We reserve the right to refuse refund requests that we believe represent abuse of our policy. This includes patterns of repeatedly purchasing and refunding courses, completing substantial course content before requesting refunds, or other behavior suggesting exploitation rather than genuine dissatisfaction. We track refund history and may suspend accounts that demonstrate systematic abuse of our generous refund policy.
Before requesting a refund, consider contacting our student support team. We may be able to address your concerns through additional resources, supplementary materials, extended access periods, or personalized learning guidance. Our goal is your success, and we want to exhaust all options to help you achieve your learning objectives.
We may update this Refund Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes may be communicated via email to registered users. The policy in effect at the time of your purchase governs your transaction, even if we later modify the policy.
If you have questions about this Refund Policy or wish to discuss your specific situation, please contact us at [email protected] or call +49 04191 61 65 68. Our team is available Monday through Friday, 9:00 AM to 6:00 PM CET. You can also write to us at Arndtstraße 39, 04275 Leipzig, Germany.